Support

Contact

For customers

Write to contact@mirtela.com — questions before the launch, ritual technique, returns, anything else. We reply within one working day from Hong Kong (CET).

For press & partnerships

Same address. Tell us in the first line which one — review unit, interview, wholesale, or creator partnership. We answer within a week, yes or no.

Postal

Postal: see the legal imprint.

Hours

Monday to Friday, 09:00 – 18:00 CET. We don't answer customer email at weekends; that's deliberate. Urgent questions sent Friday evening get a reply Monday morning.